Privacy Policy & Data Ownership Commitment

1. Information We Collect

We collect information that you directly provide when requesting a business review, submitting a contact form, subscribing to our briefings, or using our client platform:

• Contact & Business Identification: Full name, corporate email address, business telephone number, company name, service industry, and website URL.
• Operational & Audit Data: Monthly revenue ranges, primary marketing channels, advertising spend estimates, and operational growth bottlenecks.
• AI Receptionist Communications: When utilizing our 24/7 AI voice and webchat systems, incoming inquiry transcripts, caller contact numbers, voice recordings, and calendar appointment requests are processed on behalf of the client organization.
• Technical Telemetry: Anonymized server logs, browser type, device information, and privacy-respecting aggregate analytics.

2. Purpose & Legal Basis for Data Processing

We process personal and operational data exclusively for legitimate commercial purposes:

• Delivering requested marketing audits, technical growth blueprints, and speed-to-lead assessments.
• Configuring, hosting, and maintaining your custom website and CRM pipeline integrations.
• Executing automated 24/7 SMS and email notifications upon customer lead submission.
• Facilitating closed-loop Google Analytics (GA4) and ad platform revenue attribution.
• Enforcing security safeguards, detecting fraud, and maintaining platform uptime.

3. Telephone & SMS Communication (TCPA / CTIA Compliance)

By providing your telephone number via our web forms or SMS prompts, you consent to receive direct business communications (such as appointment confirmations, audit summaries, and service notifications) from 71Media.

• We do not send unsolicited commercial spam or bulk cold SMS broadcasts.
• You may opt out of SMS communications at any time by replying STOP to any message.
• For support assistance, reply HELP or email info@71media.online.

4. 100% Client Asset Ownership & Data Isolation

Unlike traditional marketing agencies that lock accounts within proprietary master profiles:

• All Google Ads, Meta Ads, and tracking pixels are configured directly under your company's own billing accounts.
• All CRM contact lists, lead transcripts, and appointment logs remain 100% client property and can be exported at any time via CSV or API.
• If you conclude services with 71Media, your accounts, historical audience data, and website code remain with you with zero hostage fees.

5. Cookies & Tracking Technologies

We utilize essential cookies necessary for website security, session persistence, and cookie preference storage. Optional analytics cookies help us measure aggregate site traffic without profiling individuals across unrelated websites. You can manage or modify your cookie consent at any time via our bottom preference banner.

6. Data Security & Retention

We maintain rigorous physical, technical, and administrative safeguards:

• TLS 1.3 encryption in transit for all web traffic and API endpoints.
• AES-256 encryption at rest for database records and backup archives.
• Strict role-based access control (RBAC) limiting data access to authorized engineering personnel.
• We retain lead data only as long as necessary to fulfill service agreements or comply with statutory accounting requirements.

7. Your Privacy Rights (GDPR / CCPA / State Statutes)

Depending on your jurisdiction, you have the right to request access to, correction of, or permanent deletion of your personal records. To exercise any data rights, submit your request to our data privacy officer at info@71media.online.